Support Center
The public support channel is listed below. Availability and response time are not claimed without audited operating data.
Primary channel
Telegram
The only channel published on this page.
Not published
No address is advertised until delivery is verified.
Best for
Specific asks
Onboarding, account questions, and anything that needs a written follow-up trail.
Telegram · @LitXSupportBot
Public channel for onboarding and account questions.
Operational evidence
Status is separated from support promises.
Published status:
Review /statusService state comes from the live health endpoint. Payment and payout availability are tracked separately from core platform health.
Uptime history is not published.
Route by topic
Frequently asked questions
Who can use LitX?
Only adults. You must be at least 18 years old to create an account or view content, and we ask for your date of birth at sign-up.
I signed up but cannot log in. What now?
New accounts must confirm their e-mail address. Open the confirmation link we sent you (check spam too). If it expired, sign in again and request a new link.
Can I pay for subscriptions or content today?
Not yet. Paid checkout and payouts stay unavailable until our payment provider account is activated for production. Prices you see describe offers, not a charge that can happen now.
How do I cancel a subscription?
You can cancel at any time from your account settings. Cancelling does not generate an automatic refund.
Can I get a refund?
Delivered digital purchases are final. If a verified technical failure kept you from accessing something you paid for, or you were charged twice, request a refund within 14 calendar days of the transaction date and write to support with the transaction reference. See the Refund Policy for details.
How much do creators keep?
Independent creators keep 80% of eligible gross revenue from their own sales; creators in an active agency keep 85%.
When will I receive payouts?
Payouts start only after the payment provider is activated and verified in production. Payout cadence, minimums and fees will be published then, not before.
Who owns the content I publish?
You do. You keep all rights to your content and grant LitX a license to display, distribute and promote it on the platform.
Someone posted my content without permission. What can I do?
Send a takedown notice through the Content & takedown (DMCA) page. Reports involving minors are handled first.
How do I export or delete my data?
Use Settings > Privacy to export your data or request deletion. Requests follow the applicable law (LGPD/GDPR) and the product flow described in the Privacy Policy.
How do I reach support?
Use the support channel on this page or e-mail us. Include your username and, for billing questions, the transaction reference.